Sales and delivery terms

Clickdvd.nl
These terms apply both to the use of Clickdvd.nl as an ordering and presentation site for DVDs and other (multimedia) products and to the conditions under which Clickdvd.nl delivers these products. Clickdvd supplies a sales platform for products that are not readily available in stores, but that we consider worthwhile to offer to the consumer.
Please do not compare Clickdvd.nl with big suppliers of printed and pressed entertainment. This site is intended for you to acquire products that you like or to market your own product via us, so take your time to browse through our products. We reserve the right to refuse products without reason given.

Clickdvd.nl is an activity of ParOVisie B.V., P.O. Box 2232, 2301 Leiden, The Netherlands. Correspondence can only take place via above mentioned address or via E-mail by use of the "Contact" button on this site.

Orders
In the section Customer service we describe how to place an order with us and we explain how we process an order. These instructions form an integrated part of our terms and conditions. We advise you to read these carefully.

An order can only be processed if the following conditions are met:

  1. The address and contact information are filled in correctly and without omissions during the procedure
  2. Payment of the correct (total) amount is received by us via one of the modes of payment indicated

Delivery

  1. We deliver products from stock
  2. Taking into account clause 1, we will deliver your order to TNT post, or another carrier if we deem this necessary, on the third business day after placement of the order and receipt of payment. You will usually receive your order within five to seven business days.
  3. Due to unforeseen circumstances some items can temporarily be out of stock. We will notify you if we CANNOT deliver your order within seven business days after receipt of your order and payment and will give you an indication of when you may expect your order to be delivered. We will do our utmost to ensure that items are delivered within ten business days, but until your order has shipped, you are free to cancel your order, after which we will immediately refund your payment.
  4. In the case mentioned in clause 3 we will first ship the items that are in stock and send items that are out of stock in a second shipment.
  5. We differentiate between letter size post (one or two products) that can be delivered via your post box and parcel post that is delivered to you in person.
  6. Delivery will be made to the address that you supply.
  7. If nobody is present at above mentioned address at the time when the parcel post is offered, we follow the normal procedure of the delivery service we hired to guarantee delivery. We hereby direct you to the conditions of TNT Post or the alternative carrier, regarding their service.
  8. Delivery is always pre-paid. You will never be asked to make a payment to our carriers for the delivery of our products.
  9. Shipments to countries outside The Netherlands may be subject to import taxes, customs duties and fees levied by the destination country. Any such charges must be borne by the buyer.
  10. As soon as TNT Post, or any other carrier, delivers your order you are responsible for the product.
  11. If the shipment is damaged in any way you are to notify us immediately. Please refer to the section Customer service to find out how to do this. In the case of parcel post, you are to notify the deliveryman immediately.
  12. We reserve the right to send the shipment via a different carrier.
  13. If you wish to accept any additional costs we can arrange for the shipment to be delivered in a different manner, as indicated by yourself. Please contact us before you place your order (due to the costs) by means of the "Contact" button.

Liability

  1. If a product supplied by us is not functioning correctly, provided it is used in the manner that is deemed normal and acceptable, we will do everything within reason to replace the product with a properly functioning one.
  2. In case of a situation as mentioned under clause 1 we may request that you first return the product to us, in the manner that we indicate.
  3. We do not accept any liability that is not regulated by law.
  4. Our liability can never exceed the total amount of the order in question.
  5. Barring the generally applicable laws of public policy and good faith, we are not liable for any reimbursement of damages, of whatever nature, direct or indirect, including corporate damages, damages to movable or immovable property, or to persons, both of the buyer and third parties.
  6. In any case we are not liable for damages that occur or are caused by the use of any products we supply, or by the unsuitability of said product for the purpose for which the buyer purchased it.
  7. By accepting the products we supplied by or on behalf of the buyer we are safeguarded against any claims of the buyer and/or third parties for payment of damages, regardless of whether the damage was caused as a result of the construction and/or manufacturing faults or as a result of any other cause.

Right of withdrawal

Upon delivery of products

  1. When purchasing products, a consumer has the possibility of dissolving the contract, without giving reasons, during fourteen days. This period commences on the day after the product was received by the consumer or a representative previous designated by the consumer and announced to the trader.
  2. During this period the consumer will treat the product and its packaging with care. He will only unpack or use the product as far as necessary in order to be able to assess whether he wishes to retain the product. If he wishes to exercise his right of withdrawal, then he will return the product to the trader, with all associated components, and - in as far as this is reasonably possible - in the original state and packaging, in accordance with the reasonable and clear instructions that were provided by the trader.

Finally
Clickdvd.nl wishes to do business in an enjoyable and straightforward manner.
Aforementioned conditions are meant firstly to indicate how we feel this should be done and secondly to arm ourselves against people who do not believe in doing business in a reasonable manner.

Here's "clicking" to a good relationship with our buyers.
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