Customer service

Below you will find information about our procedures and conditions.
If you wish to contact us, please click here

Order
To place an order please take the following steps:
Click on the “Order” button of the product you wish to order. You will be taken to your “Shopping cart”. If you wish to order another product, click on the button “Continue shopping”.
When you are finished shopping click on the “Order” button.
Fill in your contact information and click on the “Next” button. In this screen you are asked to check the information you provided. Please check this carefully! Click on the “Modify” button to make any changes.
You will also see an overview of the products in your order. Please check this carefully as well. You can modify your order by clicking on the “Shopping cart” button.
Next you will have to confirm that you have read our terms and conditions and you will choose your mode of payment (see section payment). After this click on the “Next” button.
You will receive an E-mail confirming your order. Please state the reference number given in the confirmation E-mail when making your payment.
After receipt of the correct amount we will ship your order. This is done via regular mail, parcel mail with TNT or with a different delivery service.

Payment
Your payment options are:

iDeal
Please follow the instructions on the screen after choosing this option.

Bank transfer
For our customers in The Netherlands:
Please make your payment out to Clickwinkel.nl, account number 5944.78.073.

For our customers abroad:
Please make your payment out to Clickwinkel.nl, IBAN number NL80ABNA0594478073.
The bank's BIC code is ABNANL2A. Choose payment with shared costs, which is free.

Paypal
Click on the button. Our account name is info@clickdvd.nl

Please state the reference number that was sent to you in our confirmation E-mail.

Shipment
After receipt of the correct amount by means of one of the abovementioned modes of payment we will ship your order. This is done via regular mail, parcel mail with TNT or with a different delivery service.

Delivery costs
We charge a fixed amount for every shipment, including VAT
T In the Netherlands and Belgium - € 2.95
In Europe - € 15.00
Outside Europe - € 25.00

You will receive an invoice and a packing note with your parcel.

Delivery times
We offer titles that are in stock and guarantee shipment within three business days.

Complaints
If an order isn't carried out correctly, please notify us immediately via E-mail by means of the "Contact" button on this site. Always state the reference number and give a clear description of the problem.
You can rest assured that we will offer any solution within reason.

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